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Business-grade SLAs and priority support — not a consumer package
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Business broadband is an internet connection designed for commercial use, offering faster speeds, greater reliability, and enhanced support compared to residential packages. Business contracts include static IP addresses, higher upload speeds, service level agreements with guaranteed uptime, priority fault resolution, and dedicated business helplines — from major networks like BT Business, Virgin Media Business, and TalkTalk Business, to specialist ISPs offering fibre and full fibre options.
Your broadband connection underpins everything — cloud software, communications, payments, video calls, and customer-facing systems. A 30-minute outage can cost more in lost productivity than your entire monthly broadband bill. Business packages come with SLAs and support that consumer contracts cannot match. Static IP addresses — standard on most business packages — are also essential for VPNs, remote access, CCTV, or hosted servers.
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Answers to the questions businesses ask most when comparing broadband deals.
1–5 office users doing standard work need 50–100Mbps; 10–30 cloud-heavy users need 100–500Mbps; and larger offices should consider a leased line with guaranteed symmetrical speeds. Video conferencing requires good upload speed — check both download and upload figures.
Business broadband is a shared connection — speeds fluctuate at peak times. A leased line is a private, dedicated connection with guaranteed symmetrical speeds regardless of congestion. Leased lines cost more but are essential for businesses where downtime or slow speeds directly affect revenue.
Yes — your business phone number can be ported to your new provider as part of the switch. This is a standard process managed by the new provider. Always confirm porting is arranged before the switch date.
Look for guaranteed uptime of at least 99.5%, a maximum time-to-repair of 4–8 hours for priority faults, and a dedicated business support line. Ask what happens outside business hours and whether engineer visits are included.
Yes — if standard fibre is unavailable, options include 4G/5G wireless broadband, Starlink for Business (satellite), Ethernet First Mile (EFM), and point-to-point wireless. A specialist provider can assess what is available at your postcode.