Save up to 50% on business phone bills versus traditional ISDN lines
Work from anywhere — desktop, mobile, and desk phone on one number
Add or remove users in minutes — no engineer visit, no upfront hardware cost

VoIP (Voice over Internet Protocol) is a telephone system that routes calls over your internet connection rather than traditional phone lines. Modern cloud VoIP systems include all the features of an expensive on-premise PBX — call queuing, auto-attendant, hunt groups, voicemail to email, call recording — delivered as a monthly subscription per user with no hardware to maintain. With BT's PSTN and ISDN switch-off in January 2027, VoIP is a necessity for every UK business.
VoIP delivers compelling advantages: call costs typically 40–60% lower than ISDN lines, the ability for your team to take business calls on any device from any location, and enterprise features that previously required expensive on-premise hardware. Scaling up for a new team member takes minutes rather than weeks. With the ISDN switch-off deadline approaching, switching is no longer a choice — it is a business requirement.
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Answers to the most common questions from businesses considering VoIP.
Your existing phone numbers — geographic, non-geographic, and mobile — can be ported to your new VoIP system. Number porting is managed by your VoIP provider and incoming calls continue without interruption in most cases.
Not necessarily. Many existing IP phones are compatible with leading VoIP platforms. You can also operate entirely without physical handsets, using softphone apps on computers and smartphones instead.
VoIP calls use approximately 80–100Kbps per simultaneous call. Standard business broadband of 50Mbps comfortably supports dozens of concurrent calls. If your broadband is unreliable, a leased line will guarantee call quality.
Most VoIP providers offer automatic failover — diverting incoming calls to mobile numbers if your internet fails. Mobile apps also allow your team to continue making and receiving calls on their business numbers using mobile data.
Yes — VoIP scales from sole traders with a single user to enterprises with thousands of extensions. The per-user subscription model means you pay only for active users, and scaling up or down is instant.